What Partner Organizations Say…
“This program has provided creative new ways for making people and families feel more welcome, and increased staff awareness of potentially negative situations, and how to change/direct them into positive interactions. It has empowered all staff to engage with families and feel more comfortable and creative in responding to family and patron needs and allows us to listen to our changing communities without judgment. Additionally, it adds positive communications tools for all staff and helps to make the library a destination place for all families, youth and students for free, safe exploration and growth.” -Saint Paul Public Libraries
What Learning Session Participants Say…
“The principles are about empathy, not judgment. The learning session helped me to realize that I don’t have to ‘fix’ these situations, only offer support.”
